Tanki Online Capture The Flag Rio Server 1 Failed To Win TANKI ONLINE VI...

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How to report a problem with payment

Unfortunately, some issues may occur due to problems on the side of your payment aggregator. Usually these issues are quickly solved.
How to report a failed payment:
1. Enter the game.
2. Click “Buy” at the top of the screen.
3. Click “Report” at the bottom right corner.
4. A window will appear. In it, you need to enter your nickname (the one that you purchased crystals for), choose a payment system, enter the payment date and an e-mail address that we can use to contact you and describe the payment in detail in Comment entry field.
5. Click Send.
Once your issue has been received, then it will be reviewed.
Bug Reports
Bug reports are the quickest and the most reliable way to solve your problem. By providing correct and detailed information, you allow us to solve your issue more quickly and more efficiently.
Under no circumstances should you tell anyone on the forum your password, account numbers, phone numbers or any other confidential information. Exclusions are bug reports from the Payment section or emails sent to help@tankionline.com.
Please describe the issue in detail and always specify the exact parameters of the payment.

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How to enable hardware acceleration in Tanki Online

Attention. Linux operating system supports hardware acceleration only when using Google Chrome and built-in PPAPI plugin of Flash Player.
Enabling Flash Hardware acceleration:
1. Update Flash player to 11.x. version. Use the link.
2. Update your GPU’s drivers.
- nVidia
- ATi Radeon
3. Load in a Tanki server. Then, right-click with your mouse and select ‘Settings’.
4. On the Settings screen, go to the first section, then check the box next to ‘Enable hardware acceleration’.
5. After you have done this, close the Settings menu and restart your browser.
Disabling Flash Hardware acceleration:
If after enabling the acceleration, you can no longer join a battle, as the map is not loading, you need to disable the Hardware acceleration
1. To disable the Hardware acceleration, you have to be in a Tanki game server. Then, right-click with your mouse and select ‘Settings’
2. On the Settings screen, go to the first section, then remove the tick from ‘Enable hardware acceleration’
3. After you have done this, close the Settings menu and restart your browser.
Fine-tuning of your GPU:
If you do not like the image quality after enabling Hardware acceleration, you can change different game settings and GPU settings.
1. In the game’s Settings you can enable or disable ‘Mip-Mapping’. Attention! After enabling it, when you go in a battle for the first time, there will be some ‘display pauses’. This happens because Mips have to be created. This won’t take more than a minute.
2. In your graphics card’s settings, you can adjust ‘Anti-aliasing’ and ‘Anisotropic Filtering’. Each of them changes the image on the screen in its own way.

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How to enable visual effects

If Soft Particles, Dynamic shadows or other effects are missing from Settings, there can be several reasons for that:
- Automatic graphics quality is enabled. It means that settings are adjusted automatically according to the performance of your PC. Uncheck the box next to it to choose settings yourself.
- Hardware acceleration is disabled. Instructions on how to enable it.
- Hardware acceleration is not working. Update your flash player.
- Hardware acceleration is working in constrained mode (Constrained Profile or CP). CP is used for older GPUs. Settings are not available in this mode.

This can easily be checked using a special tool on Adobe website.  Let’s look into it in detail:

(Compare the text from the tool with the points below)

Your gpu supports Stage3D in both Baseline and Constrained profile!
Baseline RenderMode:
DirectX9
Constrained RenderMode:
DirectX9 (Baseline Constrained)

Everything is supported. All the options are available in Settings.

Your gpu supports Stage3D in Baseline profile, but it appears you are using an older player which does not support Constrained profile. Consider updating your player to version 11.4 or higher to gain access to Stage3D content that uses Constrained profile.
Render Mode: DirectX9 (Direct blitting)

You use an old version of Flash player. Update it and try again.

Your gpu does not support Stage3D in Baseline profile, but it may support Constrained profile. Please update your player to version 11.4 or higher to see if Constrained profile is supported.
Render Mode: Software (Direct blitting)

Hardware acceleration does not work and your graphics card does not support those options. But you can try to turn on Hardware acceleration in limited mode by updating Flash Player.

Your gpu supports Stage3D in both Baseline and Constrained profile!
Baseline RenderMode:
OpenGL
Constrained RenderMode:
OpenGL (Baseline Constrained)

You use Google Chrome and the integrated PPAPI-flash plugin is turned on. Disable it (recommended) and try again.

Your gpu does not support Stage3D in Baseline or Constrained profile.
Baseline RenderMode:
Software Hw_disabled=oldDriver
Constrained RenderMode:
Software Hw_disabled=oldDriver (Baseline Constrained)

You have to update your graphics card’s drivers. Update them (ATI, nVidia) and try again.

Your gpu does not support Stage3D in Baseline or Constrained profile.
Baseline RenderMode:
Software Hw_disabled=userDisabled
Constrained RenderMode:
Software Hw_disabled=userDisabled (Baseline Constrained)

Hardware acceleration turned off – enable it and try again.
Additional (for DirectX9E)

Your gpu supports Stage3D in Constrained profile but not Baseline profile.
Baseline RenderMode:
Software Hw_disabled=unavaiable
Constrained RenderMode:
DirectX9Ex (Baseline Constrained)

Old and not unproductive integrated video adapter. FPS is always low, or constantly drops. Probably it is better to disable Flash hardware acceleration.

Your gpu supports Stage3D in both Baseline and Constrained profile!
Baseline RenderMode:
DirectX9Ex
Constrained RenderMode:
DirectX9Ex (Baseline Constrained)

Everything is supported, nothing is missing from Settings, but the FPS is low.
The game uses integrated graphics processor (for example, HD 4000), instead of dedicated graphics card.
Solution: Set your video driver so the Flash Player, or its container (plugin-container.exe in Firefox, chrome.exe in Chrome) uses a dedicated graphics card instead of an integrated one.

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Table of ranks

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What are chat commands?

How do I send a message to my team members only?

Press Ctrl+Enter or “T”.

How can I add players to my blocklist and remove them from it?

It can be done by entering the following commands in the game’s chat:
/block name — blocks messages from the player (works everywhere)
/unblock name — resume receiving messages from the player (works everywhere)
/blocklist — show the list of blocked players (works only in the general chat)
/unblockall — clear the list of blocked players (works only in the general chat)

Link commands

Typing the following commands in a chat message will create a link to the respective location.
#rules — Go to “Rules” section in the forum
#faq — Go to “FAQ” section in the forum
#plans — Go to “Developers’ Plans” page
#feedback — Go to feedback.tankionline.com
#updates — Go to “Updates” in the forum
#clans — Go to “Clans” section in the forum
#ranks — Go to “Ranks” topic in the forum
#forum — Go to the main page of the forum
#theft — Go to the “What to do if your account has been stolen” FAQ topic
re: — adds the nickname of the last player you talked to in the chat typing form.

Reporting an offender in battle
Imagine that you are in an interesting battle, but suddenly, someone from the opposing team begins to violate the rules of the game. This is where the useful ability to “Report Abuse” comes in.
All you need to do is type in the chat command: /vote name_of_offender and press Enter.
For something to happen, 25% of the players in the battle need to report the offender. If this happens, the player’s nickname turns black for the moderators and the battle in which it is located will be highlighted in the list of battles creating an excellent signal to alert the moderator. At this stage – leave it all to the moderators. They have already received special instructions.
It is important to remember several points:
A moderator will see the battle and the events in it only after entering the battle. He/she does not have the chat and events log, so it is important to inform him/her of the situation promptly.
Remember, the complaint highlights the player’s nickname only if a sufficient number of people complained. Do not think that one or two complaints will be enough.
All that you need to do is enter the chat command /vote name_of_offender and press Enter. After that, wait.
Be aware that a moderator may sometimes not come into battle with complaints. Since this is not an automatic system, there might be no moderators on the server at the moment.
Remember that your complaint is only valid as long as the offender is in the battle, as well as all those who complained. If someone leaves – the complaint is reset.
Complaining to the moderators in the chat is impossible. This can be done only in the forum.
Do not send complaints about players who have not violated any rules. All complaints are logged and carefully checked by moderators.
The username of the offender can be copied from the battle log at the top right corner of the interface. In order to do that, you need to left-click on the name of offender while holding CTRL.

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What is e-mail, how do I create it and use it?

E-mail is a method of exchanging digital messages from an author to one or more recipients. Today’s e-mail systems are based on a store-and-forward model. E-mail servers accept, forward, deliver and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to an e-mail server, for as long as it takes to send or receive messages.
Why do I need e-mail in Tanki Online?
1. You can always recover your password if you lost it;
2. In case of some issues with the game you can always contact technical support at help@tankionline.com and ask for assistance.
3. If your account is linked to an e-mail, it is a lot easier to recover it in case your account gets stolen.
There are plenty of options you can choose from if you want an e-mail. Let’s take one of the most popular ones, Google Mail, as an example.
Creating an e-mail account/mailbox
1. Go to google.com and click on Gmail at the top of the screen.
2. Click on “Create an Account”
3. A page called “Create a new Google Account” will appear. You need to fill in all the fields on the right. The most important one is “Choose your username” as it will define the name of your e-mail. Enter the one you would like to have. If the username you entered is already used by someone else, the system will warn you and ask you to choose another one. Fill in all the fields. Do not forget to check the box next to “I agree to the Google Terms of Service and Privacy Policy”.
4. If everything has been done correctly, a page with congratulations should appear. Click on “Continue to Gmail” there.
5. You will then be directed to your newly created mailbox. If you want to get acquainted with the service, you can read a mini-guide on how to use it, which will appear immediately after you enter the mail box.
Writing an email
1. Click on “Compose”.
2. Enter the email address of a person you want to contact in the “To” field. For example if you want to contact Tanki Online technical support, you need to write help@tankionline.com. Don’t forget to mention what you are writing about in the “Subject” field and describe everything in the field below that.
3. After entering all the necessary information, send the email by clicking on “Send”.
4. That is it. Your email has been sent to customer support. Now you just need to wait for the response. According to the rules of the game, a reply will be issued within a 30 day timeframe, but usually it takes no more than 8 hours. The answer will be sent to the same email you used to contact customer support.

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How to post a YouTube video in the forum

1. Open a YouTube video. Copy the video link (URL) from the address bar (Right-click on it to highlight it, and then click Copy). Now you have the link in your clipboard.
2. Paste your video’s URL in the Message field.
Attention! In order to display the link as a video, you need to paste it with the BBCode Mode on (the menu at the top of the Message field should be inactive).

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How to make a video

There are several ways to record/make a video using different software. Some of the most popular methods are shown below.
Free Screen Video Recorder
A compact, yet full-featured screen video recorder and screenshot capture tool that allows you to easily record screen activities and capture anything on the screen including windows, objects, menus, full screen and rectangular regions.
You can choose to save captures to file, clipboard or print them out directly from the program window.
Built-in editing tools include basic functions like resizing, cropping and rotating.
Free Screen Video Recorder saves video files as AVI and image files in BMP, JPEG, GIF, TGA or PNG formats.
Free Screen Video Recorder contains no spyware or adware. It’s clearly free and absolutely safe to install and run.
HyperCam
The program captures the action from your Windows screen and saves it to an AVI (Audio-Video Interleaved) movie file. Sounds from your system microphone are also recorded.
HyperCam supports text annotations, sound, and screen notes (It is really great for creating automated software demos and software training!). You can also select Frame rate and compression quality prior to recording your movie.
UVScreenCamera
Using UVScreenCamera you can easily create animated demos or tutorials by recording your computer’s desktop activity, including all mouse movements, window graphics, mouse clicks and everything else you see on screen.
Recorded clips are stored into UVF, EXE, SWF or AVI movie files, streaming just 30 to 400 KB per minute.
How to use UVScreenCamera:
1. Run UVScreenCamera
2. Show everything that you want user to see
3. Stop UVScreenCamera
4. Save your film as UVF, EXE, AVI, SWF, FLV, GIF-animation
Debut Video Capture
Debut video capture software is designed to be very easy and intuitive to use, giving you the ability to record essentially any video by capturing video from a webcam, your screen, or a video input device, such as a VHS recorder, within minutes of downloading.
Screencast-O-Matic
One-click screen capture recording on Windows or Mac computers with no install for free!
Just click on the button to start recording.
Or you can download an application that you can launch from your Start menu.

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Personal Messenger

PM (Personal Messenger) is your personal mail box that is used for receiving and sending private messages to and from other players in the Tanki Online forum.
In order to send a PM to another player you need to:
1. Enter the Tanki Online forum, click “Sign In” in the top-right corner and enter your nickname/email and password.
2. Click on the envelope picture and then choose “Compose New”.
3. Enter the nickname of the player you want to write to in the “Recepient’s Name” box.
4. Enter the subject of your message in the “Message Subject” box.
5. Enter the text of your message and click “Send Message”.

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How to make a screenshot

Using Microsoft Paint

1. Enter the game
2. Make a screenshot by pressing Print Screen (to make a screenshot of the whole screen), or Alt + Print Screen (to make a screenshot of the active window)
3. Open MS Paint (Start –> Programs –> Accessories –> Paint)
4. Press Ctrl + V (or Edit –> Paste)
5. Your screenshot will appear in the Paint window. Click File –> Save As… to save the screenshot.

Screenshots in Windows 8 (alternative way)

In Windows 8, you can make screenshots by clicking Win+PrintScrn.
This key combo makes a screenshot of the current screen and saves it as a PNG image in the pictures folder by default, i.e. the folder Pictures (C:\Users\nameofuser\Pictures\Screenshots).
Every file automatically gets a name, like ‘Screenshot (1).png’, ‘Screenshot (2).png’, ‘Screenshot (3).png’, etc.

In Mac OS

Basically you do not need any additional software to take a screenshot with the Mac OS. You just need to know several (or at least one) keyboard shortcuts. You can see all of them in the settings of your mac (System Preferences –> Keyboard & Mouse –> Keyboard Shortcuts). 1. To capture the entire desktop, press Command-Shift-3. The screenshot will be automatically saved as a PNG file on your desktop.
2. To copy the entire desktop, press Command-Control-Shift-3. The screenshot will be placed on your clipboard for you to paste into another program.
3. To capture a portion of the desktop, press Command-Shift-4. A cross-hair cursor will appear and you can click and drag to select the area you wish to capture. When you release the mouse button, the screenshot will be automatically saved as a PNG file on your desktop.

Using free screenshot programs
There are also plenty of free programs on the Internet that can help you when taking a screenshot. One of them is FastStone Capture. To take a screenshot using it, you need to:
1. Download and install FastStone Capture
2. Launch it. You will see a small box up in the upper right hand corner of your screen.
3. Open Tanki Online in your browser
4. Press Print Screen. This will bring up the screenshot in the FastStone software.

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I have problems purchasing crystals in Tanki Online

1. You can find information about all the payment methods available in this FAQ.
2. If you have already paid for crystals, but still have not received them:
- With some payment systems it can take a certain amount of time (about 1-2 hours) to confirm the transaction. Verification of your financial information for security purposes may also delay this process.
- If you have paid for crystals using any payment method except SMS, you can contact customer support of the payment system you used to determine your payment’s status and correct it if necessary.
- If you have paid for crystals via SMS or failed to correct the payment, please fill in a bug report and send to our technical support. How to send bug report?

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How to invite a referral to the game

Referrals are players that you invite into the game. You can do it using any of the following methods:
- Sending invitation letters to email addresses
- Placing referral links
- Placing flash banners in forums and blogs that support HTML
You get crystals every time any of your referrals rank up.

10% of the sum of crystals bought by your referral for real money are sent to your account (Double Crystal Card bonus is not taken into account).
To invite other players to the game click on the “Invite a friend” button at the top-right corner of your screen in the lobby. A window will appear.
You can see your special link and banner in it.
When someone clicks the link or the banner and registers in the game, the system saves them as referrals invited by you.

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How to change the password and email of your account

To change your password or email, if you have access to your account, you need to do the following:
1. Log in to your Tanki Online account.
2. Click the Settings button in the top-right corner of the screen.
3. Click on the ‘Change password and email’ button
4. A new window will appear, telling you a link for changing email and password was sent to your e-mail inbox.
5. Check your e-mail box, there should be a letter from Tanki Online containing the link you will use for changing your password e-mail. If you haven’t received the e-mail, please check the SPAM folder. If you still have not received the email after 24 hours, contact technical support at help@tankionline.com. How to write to help@tankionline.com
6. Click on the link. A window for entering your new password and new email will appear.
If you still cannot access your account:
1. Enter a game. A window for entering your login and password will appear.
2. Click on “Lost nickname or password?”
3. A window will appear. Enter the e-mail that is linked to your account.
4. Check your e-mail inbox. There should be a letter from Tanki Online containing the link you will use for changing your password (e-mail). If you haven’t received the e-mail, please check the SPAM folder. If you haven’t received the e-mail for 24 hours, contact technical support at help@tankionline.com. How to write to help@tankionline.com
5. Click on the link. A window for entering your new password and new email will appear.
If you haven’t linked an email to your account:
1. Log in
2. Click the Settings button in the top-right corner of the screen
3. A window will appear where you need to enter your new email and your new password.
4. After entering the password and the email click Save.

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How to write to help@tankionline.com

Writing to help@tankionline.com is very simple. You just need to login to the e-mail account/mailbox which is linked to your account, type help@tankionline.com in the “To” box. Explain your problem in detail, send the e-mail and wait for an answer. You should receive an answer within 24 hours.
You can find more information about how to register your own e-mail address and send e-mails here.

What information should I include in my e-mail if my account has been stolen?

1. What is your nickname?
2. Have you invested real money in the game? If so, please specify the dates and methods of payments (if you used SMS, include your phone number).
3. Are you someone’s referral? (Referrals are players that joined the game by clicking on a banner or a link.) If so, then enter the nickname of your referrer (the person who invited you to the game).
4. Which e-mail address was your account linked to after registration?
5. Which serious bans/punishment have you had on your account?
6. When was the last time you entered the game (date)?
7. Where do you play from (country, region, city)?
Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and upload it to a free image hosting website such as http://imageshack.us/
8. What was the last hull purchased on your account?
9. What was the last gun purchased on your account?
10. Which e-mail address should your Tanki Online account be linked to in case of a positive decision on the application?

What Information should I include in my e-mail if I was blocked due to inappropriate nickname?

If you were blocked for an inappropriate nickname, you can change it free of charge.
To do that, you need to send us the nickname that you wish to use. Be sure the new nickname is not being used by another player in the game (see below). The only thing that will be changed on your account is the nickname. Your experience points, crystals, and garage items will remain the same.
How to check nickname availability
You can check if a username is already in use through the registration form.
When you log into the game, click “new player” and this will take you to the registration form.
If the nickname is not available then a red “X” will appear.
If the nickname is available then it will be highlighted and a green check mark will appear.
Don’t forget that the nickname has to be chosen according to the rules.

What information should I include in my e-mail if items/crystals/XP are missing from my Garage?

If you have noticed some items missing from your Garage, please wait for the scheduled restart of servers (usually at 1 AM UTC+0).
If the lost things are still not in your Garage after the restart, contact technical support at help@tankionline.com, including the following information:
1. Your nickname
2. What is missing from your account and how much of it?
3. Date of loss
4. Do you have any new items in the Garage that you did not purchase?

What Information should I include in my e-mail if I want to complain about violation of the game rules? Offenders in the chat
Screenshots with violation of the chat rules (containing obscene or abusive language, links to malware / third-party software, phishing, etc.) must be sent via PM to chat moderators. Uploading them to the forum is strictly prohibited!
How to correctly compose a letter to a moderator to make sure that it is accepted:
1. First of all, the screenshot (or the video) that you submit should clearly show evidence of the violation. Screenshots must be full-sized (not downscaled or cropped).
2. The subject line should specify the nickname of the offender and the type of violation, such as “TANKMEN123 – insult”.
3. Such messages are to be sent only to the chat moderators. The full list of staff members can be found here. If there is a message next to the nickname of a moderator saying that they are temporarily unavailable, there is no point in sending them your message.
4. You also need to provide a link to the screenshot (using the [img] tag or without it) or video.
5. You should only send the letter to one moderator, as it will only complicate their work.
Good luck!
Offenders in the game
First of all, you need to read the rules of the game and make sure the player’s actions are truly violations.
You need to collect evidence. The best form of proof is a video, which clearly shows the violation. The minimum length of the video is 3 minutes.
In the process of recording the video of the offender, you should show the battle statistics (by pressing Tab) at least once. The quality of the video and screenshots should clearly display all the nicknames and ranks.
You need to create a new thread in the “Violators” section of the forum. In the title of the topic, it is necessary to specify the player’s nickname and nature of violation. For example, “arts80 – speedhack” or “wolf – power-levelling”.
Remember, the quality of the topic directly affects the speed of its analysis.
In the body of the topic you also need to specify the player’s nickname, attach the proof (screenshot or video) and add any important details.
You may need to find witnesses. For example, you can send the link of this topic to the players who participated in the battle where the violation occurred. Sometimes a moderator may ask witnesses to reply to the violation topic in order to prove it.
If there is not enough evidence, the topic will be closed. Moderators and the administration of the game are the only ones who can decide whether the player is guilty or not.
When recording a video of sabotage, the reporting player has no right to violate the rules of the game themselves. All complaints of sabotage will be considered in the light of all the participants of the battle, including the creator of the video.
As soon as the moderator decides that the evidence of a violation is sufficient, the player will be punished (with the assistance of developers or technical support specialists). The severity of the punishment will be determined by the administration of the game.
The penalty can be a warning, a fine in the form of experience points or crystals, removal of certain objects from garage, blocking of access to the game’s forum or chat, as well as the complete blocking of access to the game.
Remember that it’s impossible to get the solution immediately. Have patience. Violators will be punished in any case.
If a player reporting a violator turns out to be giving false information (slander, forgery or falsifications of the proof) he or she takes full responsibility for this and will be punished by a month ban. In case if the situation repeats, the player will be banned forever.

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Running Tanki Online using the Standalone Flash Player

1. Download Standalone Flash Player if you don’t have it on your computer.
For Windows (8Mb) – here
For Mac (15Mb) – here
For Linux (5Mb) – here
2. Unpack the archive; copy the file called /Players/Release/FlashPlayer.exe
3. Launch the file.
4. Go to File -> Open -> Paste one of the following links:
http://tankionline.com/AlternativaLoader.swf?v=10&config=c1.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server One)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c2.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Two)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c3.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Three)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c4.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Four)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c5.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Five)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c6.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Six)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c7.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Seven)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c8.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Eight)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c9.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Nine)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c10.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Ten)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c11.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Eleven)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c12.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twelve)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c13.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Thirteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c14.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Fourteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c15.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Fifteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c16.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Sixteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c17.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Seventeen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c18.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Eighteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c19.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Nineteen)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c20.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twenty)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c21.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentyone)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c22.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentytwo
http://tankionline.com/AlternativaLoader.swf?v=10&config=c23.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentythree)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c24.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentyfour)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c25.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentyfive)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c26.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentysix)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c27.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentyseven)
http://tankionline.com/AlternativaLoader.swf?v=10&config=c29.tankionline.com/config.xml&resources=s.tankionline.com&lang=en&locale=en (Server Twentynine)
http://test.tankionline.com/AlternativaLoader.swf?v=10&config=ctest.tankionline.com/config.xml&rserver=s.tankionline.com (Test Server)
After entering the game for the first time, the link will be saved in the menu.

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How to clear Shared Objects

Shared Objects have nothing to do with updates, they just store password hash, ignore list and game settings.
The Flash Player saves data not only in the browser cache, but on the hard drive as well. This data should also be cleared from time to time.
Please note that when clearing Shared Objects, you will also be deleting your saved password, your chat blacklist and your game settings.
Ways to delete Shared Objects:

1 method

1. Right-click anywhere in the game screen and choose Settings.
2. Click on Local Storage tab and move the slider to 0, then Click “OK”.
3. Refresh the page, choose “Already Registered”, enter your login and password. After that a window will appear where you need to click “Allow”.

2 method
1. Close the game.
2. Enter the Flash Player settings manager.
3. Click on “Website Storage Settings” tab.
4. Find tankionline.com in the list. There can be many addresses. Since there is no search function, you can sort the websites listed there by name which will make the search easier.
5. Click on Delete website. There is also a button called “Delete all sites”. Please note that if you click on it, you can lose all the settings of other games, video players, etc.

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How to clear your browser’s cache

Please note: the Stand Alone version of Flash Player stores resource cache in temporary files of Internet Explorer.
Choose the browser you use:

Internet Explorer 9 and 10

Internet Explorer 7 and 8

Google Chrome

Opera

Firefox

Safari

Clearing your browser’s cache and cookies using CCleaner software

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What is the daily bonus and how do I get it?

Every player receives daily gifts by regularly entering the game. The gifts are chosen randomly and given immediately after the game servers’ restart at 01:00 (UTC+0). If you enter the game twice or more times between restarts, you will not receive a gift (only one gift per day).
What can I get as a gift?
- If your rank is lower than Gefreiter, you will always get the score multiplier pass.
- No-supplies Battle Pass, lasting 24 hours:
- Double crystal card
- Crystals
- Supplies
The amount and type of supplies are random. The number you get depends on your rank. The higher your rank, the more supplies or crystals you receive. Moreover, the amount of supplies you receive as a daily gift is equal to the worth of the crystals you receive as a daily gift at your rank.
The amount of crystals you get in a daily gift depends on your rank.
The higher you rank the more crystals you get.

If you have not entered the game with your account for 30 or more days, you will get a special bonus which consists of crystals, supplies, a Double Crystal Card and a one week Score Multiplier Pass.

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How to report a violator

Chat violators

Game Rules Violators

Reporting an offender in battle

Important!
Screenshot requirements:
- Only with open battle chat (press “Enter” to open the battle chat)
- Only full screen (This can not be edited and must show the top toolbar with the nickname of the author. The player who reports the violation must be the author of the screenshot.)
- Screenshots must not be edited.
- Screenshots that are older than 30 days will not be considered.
Video requirements:
- The video’s length should be no less than 3 minutes and no more than 20.
- During the video, press TAB at least once to show the scoreboard of the battle.
- Only the videos made inside the battle are accepted.
- Videos that are older than 30 days will not be considered.

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How to protect yourself from fraud?

Tankmen!
Lately there have been more and more cases of stolen accounts. Unfortunately, in most cases it happens due to users’ actions.
Stay alert and do not trust scammers.
You will easily be able to protect your tank following these simple rules.
1. Have an original password. Your nickname and password should be different! Don’t use your telephone number, date of birth, real name or any other personal information that could be known to others. The password should not be easy to guess. We advise you to use at least 8 keys and symbols, including numbers, normal letters and caps.
2. Never reveal your password to anyone. The Administration and its helpers will never ask you for your password!
3. Never post your nickname or password on external websites. The administration never creates lotteries and does not provide free crystals. All the contests and events are held inside the game and are announced on the official forum.
Do not click on links appearing in the game Chat that promise you free crystals by sharing your account information. If you do this, you are literally handing your account to the scammers. Be aware that your account will be sold or used to test cheats (in case of the latter, there is no getting your account back).
4. Your email address and information about payments can only be requested through help@tankionline.com.
5. Do not provide any important information about the game to anyone on Skype.
6. Remember that most thefts happen when someone tries to sell or buy an account. In the first case you risk losing your account forever. In the second case you may lose your money. Selling and trading accounts is forbidden by the game rules and can lead to a permanent account block.
7. Be careful. Do not disclose the e-mail address linked to your account, do not write it in the forum, do not communicate it through PM, do not answer strangers’ questions about names of your pets, names of your relatives, telephone numbers, addresses, or other personal information which is probably set as a security question by your email provider.
Remember that if you lose your e-mail account, you risk not only losing the game account, but even bank accounts and credit card numbers.
The Administration neither gifts crystals, nor hires new moderators through PM or Skype.
There are no websites or programs that can give you free crystals.
If you are asked to provide any personal information in exchange for crystals, or to download a program – you are being cheated!

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How can I help the game to develop?

How to become a chat moderator?

These guys are the all-seeing eye of the Administration. They are always on the front line, right in the game, watching for flooders, foul mouths and other offenders to keep them from spoiling the mood of decent players. If you have evidence of violation of the game rules, you can always send it to any chat moderator. In order to become a chat moderator you need to create a new topic in the Chat Moderators forum section containing the following information:
1. Real name, nickname in the game
2. Age
3. Your country and city
4. Link to your forum profile
5. Contacts (Skype is obligatory)
6. Date of registration
7. Have you ever been a moderator in other projects?
8. Why do you want to be a moderator?
9. Additional information that you want to provide
10. Alternative accounts
11. Clan or team (if you are a member of a clan or a team
You can also send some additional information that would help us to choose you.

How to become a consultant?

If you are confused by something in the game, or find yourself in a difficult situation – just call a consultant. They help players to get started in the wonderful world of Tanki Online and are ready to answer any questions. If a consultant doesn’t know how to solve an issue, he or she will always refer you to someone who can help you. In order to become a consultant you need to create a new topic in the Consultants forum section containing the following information:
1. Nickname
2. Real name
3. Age
4. Information about yourself (anything that can help us to choose you)
5. Country
6. Have you ever been a moderator before? Tell us about your experience
7. Date of registration
8. Link to forum profile
9. How much time do you spend in the game?
10. Rank (Captain or higher)
11. Contact information (Skype, etc)
12. Have you got a headset?
13. Names of alternative accounts (obligatory)
14. Why do you want to be a consultant?
You are also welcome to provide some additional information about yourself.

How to become a forum moderator?

Forum moderators watch over the forum day and night, dealing with off-topic messages and trolls, removing the irrelevant information, and focusing their attention on important things. So if someone suddenly decides to make a mess in the forum because “you can do anything on the internet”, just call a forum moderator – he or she will explain that there are rules to be followed, both in real life and in the forum. In order to become a forum moderator you need to create a new topic in the Forum Moderators forum section containing the following information:
1. Real name, nickname in the game
2. Age
3. Your country and city
4. Link to your forum profile
5. Contacts (Skype is obligatory)
6. Date of registration
7. Have you ever been a moderator in other projects?
8. Why do you want to be a moderator?
9. Additional information that you want to provide
10. Alternative accounts
11. Clan or team (if you are a member of a clan or a team
You can also send some additional information that would help us to choose you.

How to tell the developers about ideas you have? All ideas for improving the game can be posted in the Ideas and Suggestions section of our forum.
If you have a completely new idea, which in your opinion is original and can make the game better, post it there.

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Tank upgrades and purchases in the garage

What kinds of supplies are available and what do I need them for?

What kind of Passes are available?

Where can I find all the parameters of turrets, hulls and paints?

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How to earn crystals?

Crystals are the in-game currency, which is used for purchasing items (hulls, turrets and paints) and upgrading them.
There are several ways to get crystals:
1. In battle:
By collecting the “10 crystals” boxes that can fall any time the battle fund increases by 1 crystal.
These are blue. This type of box is common, and falls frequently in most battles.
By collecting the “1000 crystals” boxes that can fall any time the battle fund increases by 1 crystal. These are golden. This type of box is rare, and is called a “Gold Box”.
2. By Fighting in a battle until its end.
The crystals in the battle fund are distributed according to the number of points each player scores during the battle.
You can always see the current battle fund of a battle in the bottom right corner of the screen.
3. In daily bonuses.
4. Another way to earn crystals is referrals. You can find more information about it here.
5. You can get crystals by taking part in contests. You can learn more about contests in the forum.
6. Crystals can be bought. Just click on Buy at the top of your screen when you are in the game to get more information about it.
When buying crystals for the first time, regardless of the amount purchased, you will get a bonus of 1,000 crystals for free!
Instruction on how to buy crystals.
You can always see how many crystals you have in the top panel of the game menu.

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How to start playing Tanki Online

How to start playing

This page will help you to become “an experienced beginner”, who doesn’t ask silly questions in game chat and enjoys the game more.
Game Loading
To play the game you do not have to download and install any programs; only Flash Player is needed. If you watch YouTube — you already have it on your computer. In case your Flash Player version is old — update your current version or install a new one.
The First Battle
Right after registration you will enter a special battle. All the players in this battle are newcomers. (i.e. their rank is equal to yours). Here you will learn to operate your tank and understand the basic functions of the game.
Tank Controls
Your tank can be controlled with the arrow keys or W,A,S and D keys. Press Spacebar to shoot, press Z and X to rotate the turret.

Arrows or WASD keys – the tank’s movement keys (you can also use arrow keys on the numeric pad when the NumLock is off).
Z and X or < and > – Turret rotation.
C or ? – Center the turret.
Spacebar – Shoot.
1–5 – Use supplies (First Aid, Double Armor, Double Power, Nitro, Mine). The effect of each supply lasts for about 1 minute.
Enter – Type a message in the chat, press Enter again to send the message.
Tab – Switch between Team chat and General chat with a chat window opened.
F – Drop the flag. (Available in Capture the Flag mode only).
Tab – Shows the scoreboard of current battle. The scoreboard displays the names and scores of the players participating in the battle.
Del or Ctrl+\ – Self-destruction. It takes time to self-destruct. A skull will appear in the center of your screen. You can also self-destruct by driving your tank off the edges of certain maps.
P or Pause – Pause.
+ & – – Increase, decrease the game screen. Smaller screen provides higher FPS rates.
Q and E or PageUp and PageDown or [ and ] – Change camera position (vertical axis).
Left-click on a player’s nickname on the scoreboard to copy his/her nickname to clipboard (useful when you use the /vote player’s nickname command to complain).
Please note: Pressing multiple keys simultaneously may cause errors on some PCs, especially when arrow keys are used for movement. It may mean the tank is unable to shoot while moving, or rotate the turret while shooting. We don’t yet have an option to customize controls, but you can use the WASD keys as alternative controls.
Game Menu (Lobby)
Once you have finished your first battle, you will see something like this on the screen:
Chat on the left, battle list in the middle and details of the selected battle on the right.

To enter a battle, choose any battle highlighted in green and click on the Play button under the details of the battle you selected.
Click the Create button at the bottom of the list of battles to create your own battle. The battle creation menu will appear. Not all maps will be available, but as your rank increases, more maps will become available.
The Play button may be disabled if the battle is full (maximum amount of allowed players) or if your rank isn’t permitted in the battle (too high or too low).
Please note: You can only create a battle within a certain range of ranks close to your own.
Have fun while playing! Stay with us!

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I lost crystals/XP/items from my account

I lost my crystals

I lost experience points

I lost weapons/paints/supplies

IMPORTANT: The statements concerning losses that are more than Sixty days old will not be considered.

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I want to change my nickname

1. Changing your nickname costs 100 000 crystals. In order to do that, you need to choose your new nickname that has not been taken by anyone else before and send it to help@tankionline.com together with your old nickname. Your nickname will be changed.
2. If you have been blocked due to an inappropriate nickname, changing it is free of charge. To do this you need to send your old and new nicknames to help@tankionline.com.
How to check your nickname availability
How to write to help@tankionline.com

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I have problems purchasing crystals in Tanki Online

1. You can find information about all the payment methods available in this FAQ.
2. If you have already paid for crystals, but still have not received them:
- With some payment systems it can take a certain amount of time (about 1-2 hours) to confirm the transaction. Verification of your financial information for security purposes may also delay this process.
- If you have paid for crystals using any payment method except SMS, you can contact customer support of the payment system you used to determine your payment’s status and correct it if necessary.
- If you have paid for crystals via SMS or failed to correct the payment, please fill in a bug report and send to our technical support. How to send bug report?

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Changing email

I can enter my account

1. Before entering your email address make sure that your keyboard layout is switched to English.
2. Check the Caps Lock mode. It should be disabled.
3. Make sure that you enter the correct email address. Check if the domain is right, (@gmail.com, @yahoo.com, etc.).
4. Try to change the email address yourself using this instruction.

I can’t enter my account

1. Try restoring your account’s password using the email. How to restore your account’s password?
2. If you can not restore your account, you need to contact technical support at help@tankionline.com. You can learn how to do it here.

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Increasing FPS and speeding up the loading

1. You can increase FPS of the game by running Tanki Online as a separate application (using Standalone Flash Player).
2. You can also increase the FPS rate and improve the graphics quality by enabling hardware acceleration.

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The game does not start after I click on Start!

Gray screen

1. Stop all downloads. Do not forget to close all torrent clients.
2. Add http://tankionline.com to the list of exclusions of your browser and firewall or temporarily disable them.
3. Clean Flash Shared Objects.
4. Clear your browser’s cache.

Сonnection closed

1. If this error occurs regularly, then change your password and e-mail address. It is possible that someone else is logging into your account.
2. Clean Flash Shared Objects.
3. Try using another browser. Browsers can be downloaded from official sites – Chrome, Firefox, Opera и Internet Explorer.
4. Update your Flash Player plugin.
5. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.
6. Try playing using the Stand Alone Flash Player.

Entering login and password

“Password is incorrect”

1. Your login and password must be entered in English (case sensitive).
2. Make sure that your keyboard is switched into English.
3. Disable Caps Lock mode as it often causes problems when entering login and password
4. If you have previously linked an e-mail address to your account click on the “Lost nickname or password” link and follow the instructions.
5. If you are sure that you are entering the correct information but still can not access your account, it is possible that someone has entered it. You need to contact technical support at help@tankionline.com. How to write to help@tankionline.com.

Blocked

1. If you have seriously broken the rules of the game, your account cannot be unblocked. You can read the rules here.
2. If you are sure that you did not break any rules, then it is possible that someone else has entered your account. In this case you need to contact technical support at help@tankionline.com. How to write to help@tankionline.com.

 

 

 

 

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The game doesn’t load

Gray screen

1. Stop all downloads. Do not forget to close all torrent clients.
2. Add http://tankionline.com to the list of exclusions of your browser and firewall or temporarily disable them.
3. Clean Flash Shared Objects.
4. Clear your browser’s cache.

Сonnection closed

Сonnection closed

1. If this error occurs regularly, then change your password and e-mail address. It is possible that someone else is logging into your account.
2. Clean Flash Shared Objects.
3. Try using another browser. Browsers can be downloaded from official sites – Chrome, Firefox, Opera и Internet Explorer.
4. Update your Flash Player plugin.
5. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.
6. Try playing using the Stand Alone Flash Player.

Сonnection failed

1. Clean Flash Shared Objects.
2.  Check your router settings (closed ports), perhaps ports 5221, 5222, 5190 are blocked
You need to open one of these ports. It can be done by your system administrator or support of your Internet Service Provider (ISP).
3.  It is also possible the error is caused by a problem with your internet connection. Try to enter the game later.

Error 2048

If the error occurs continuously and you cannot enter the game:
1. Reset your router, then restart your computer.
2. Clean Flash Shared Objects.
If the problem occurs occasionally, most likely this is happening due to the instability of your internet connection.

 

 

 

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Game Rules

Brief Rules
The following in-game activities are prohibited in the Game:
- use of bots, use of third-party software, bugs;
- pretending to be a member of Administration;
- power-levelling, creating obstructions for other users;
- advertisement, political propaganda;
- violation of laws, including intellectual property laws;
- sale, purchase, exchange, transfer of Accounts, other game values;
- fraud, other dishonest actions.
The following activities are prohibited in the Game chats and on the Forum:
- using insults, threats, slander;
- obscene language, including in the implied form;
- flooding, flaming, spam, printing in capital letters (CAPS LOCK);
- swindling passwords, other Account information;
- trolling;
- instigating others to violate the Game Rules;
- public discussion of the Administration and moderators;
- publication of information forbidden by legislation;
- publication of links to third-party resources;
- any forms of discrimination.
Game Rules
You are in Tanki Online game where people from all over the world enjoy operating huge battle machines, taking part in fierce battles! Players can fight by themselves or team up to fight for victory side by side. They can also socialize and find new friends.
Tanki Online is an easy-to-learn multiplayer action game, a stage for serious battles, and a great social network.
After completing the registration process, User receives a virtual tank and 500 crystals (the in-game currency). By winning battles, User increase their rating and earn new ranks and crystals. Crystals can be used to purchase useful ammunition and buy or upgrade tanks, guns and armor.
Tanki Online isn’t merely an exciting online Game. It’s a community of people who share the same interests. We encourage mutual respect and politeness and strongly discourage offensive behavior and/or violating other Users’ rights. The Administrators reserves the right to limit users’ communication abilities, lower their ratings, and/or block their Accounts if they violates these Game Rules.
General Terms
The Game Rules are an integral part of the End User License Agreement (hereinafter referred to as the ‘’Agreement’’ or EULA) and other documents of the Game and Game services. In their turn, the Agreement, the Privacy and cookies policy, as well as other documents published in the Game and Game services, are an integral part of these Game Rules.
Any terms and notions used in the Game Rules have the same meaning as has been assigned to them in the Agreement.
Any use of the Game and its Online Facilities and/or clicking “Accept” at the registration form means that you are acquainted and agree with this Game Rules, and unconditionally accept all its terms.
The Game Rules are obligatory for all Users.
If you disagree with any conditions of these Game Rules, you have no right to further use of the Game and its services, please leave this Site and do not use the Game.
1. It is forbidden to create nicknames (User names) that:
1.1. Contain bad or strong language, insults/provocations for insult (in the form of words, abbreviations, expressions or phrases);
1.2. Contain elements of racism, fascism, insults or nicknames based on racial, national or religious identity, or those inciting hatred, intolerance, ethnic discord;
1.3. Contain calls for violence, terrorism, extremism and/or mass disturbances;
1.4. Contain political solicitation, propaganda, political advertisement of any kind;
1.5. Are directly or indirectly related to political organizations (persons), including those that committed political crimes or crimes against humankind, terrorist acts;
1.6. Contain discrimination by gender, age, religion or other characteristics;
1.7. Сontain direct or indirect propaganda, calls to consume alcoholic and alcohol-containing drinks, beer, tobacco products, drugs, toxic, psychotropic and/or intoxicating substances, their precursors, contain information about the places and methods of their production, acquisition, cultivation and use;
1.8. Contain the information about calls for participation in gambling games, prostitution, vagabondage, begging;
1.9. Contain information about methods of committing suicide, incitements to commit suicide, violence, or other actions that pose a threat to life or health;
1.10. Contain incitement to unlawful behavior, crime, violence, cruelty, infliction of harm that instigate to commit the actions prohibited by laws;
1.11. Contain parts of User names of the Administration employees or contain the information that may entail erroneous perception of the User as an Administration representative;
1.12. Contain criticism of the Game, the Administration or moderators;
1.13. Are directly or indirectly connected with sexual intercourse, violation, pornography, pedophilia;
1.14. Contain description of the body and its lower biological functions or reflexes;
1.15. Contain advertisement and hyperlinks;
1.16. Contain references to cheat codes, cheat sites, resources that violate the rights of the Administration;
1.17. Consist of unpronounceable random sets of letters (flood User names);
1.18. Fully or partially consist of trademarks elements that are protected by copyright and/or registered;
1.19. Contain other information prohibited by these Game Rules, the Agreement and/or the effective laws.
1.20. If User name does not comply with the requirements above, other requirements specified in these Game Rules, the Agreement or effective laws, the Administration shall have the right, upon its discretion:
- to demand from the User to change the User name for an acceptable one and block the User’s Account for the period required to change the User name;
- to irrevocably block the User’s Account.
2. The following activities are prohibited, and will lead to (upon the Administration discretion) a permanent or temporary User’s Account blocking, cutdown of all the virtual Game values of the User by 10% to 100% (garage, crystals, game statistics) or setting the User’s Account to zero, temporary or permanent limitation of access to game chats and to the Forum (ban):
2.1. Any forms of unsporting or impolite behavior in the Game:
2.1.1. Botting (use of software that imitates the actions of Users in the Game), use of clicker programs, macros that control mouse and keyboard, use of other third-party software for obtaining advantages in the Game;
2.1.2. Application or distribution of third-party software or other means for improvement/automation of game possibilities (bots, cheats), as well as the programs that may deteriorate the functioning of the Game and/or the functioning of electronic devices of third persons;
2.1.3. Exploitation of software bugs of the Game and transferring the information about them to third persons, except for the Administration;
2.1.4. Achieving experience points by deliberate inaction or help from the other team’s players in ‘Capture the Flag’ or ‘Control Points’ or ‘Team Deathmatch’ modes or from opponents in ‘Deathmatch’ mode (so-called power-leveling);
2.1.5. Battles between accounts owned by the same User;
2.1.6. Creation of additional accounts to power-level the main Account;
2.1.7. Making arrangements with other Users to fight half-steam to fight ‘half-heartedly’ with the purpose of power-leveling (the Administration will impose restrictions to all the members of such arrangements);
2.1.8. Any acts or omissions aimed at creating obstructions for the team where the User is a member, including in CTF, TDM and CP modes, fighting against the team of which you are a member, doing harm to/ destruction of an ally’s tank, fighting in interests of the opponent’s team, as well as the conspiracy with the enemy, sabotage;
2.1.9. Discrimination of inexperienced players (newbies): misinformation, intimidation, mockery;
2.1.10. Insults, slander (dissemination of misleading information) in relation to other Users, Administration, moderators, other persons;
2.1.11. Any forms of manipulation or conspiracy in the Game;
2.1.12. Performance of any actions that have a negative influence on the Game development and image;
2.1.13. Other forms of unsporting behavior that hinder the normal game process which will be recognized as such by the Administration.
2.2. Any forms of fraudulent actions, in particular:
2.2.1. Use of the Game and/or Game services for fraudulent actions, including without limitation fraudulent in-game financial operations, fraud in the course of transactions, payments, including any refund, prohibited transactions;
2.2.2. Transfer of the Account or other game values to third persons; publication of any offers to sell, buy, or transfer the Account or game values, both free of charge and for crystals or funds, as well as instigations to the said actions;
2.2.3. Attempts to obtain the password, other Account information or other personal information from any other User, including in the form of extortion by using moral, physical or technical threats;
2.2.4. Dissemination of any personal information about other Users or about third persons (unless such information is publicly accessible);
2.2.5. Fraud — receiving in-Game currency using any fraudulent means;
2.2.6. Any attempts to pretend to be former or current employee of the Administration or project assistant (moderator, consultant, etc.), including sending messages on behalf of the Administration or moderators;
2.2.7. Begging in any form, including requests to transfer funds, game values or crystals;
2.2.8. Publication of links to external resources disguised as official resources of the Game.
2.3. Other violations:
2.3.1. Use of bad or strong language, other bad or rude words (phrases) not classified as bad language, including in the implied form;
2.3.2. Publication of the information and materials of sexual, erotic or pornographic nature, picturing or describing sexual relations between a man and a woman;
2.3.3. Publication of the information or symbols that insult or humiliate the feelings of believers, raises hatred, enmity, racial, international or ethnic discord, intolerance (including insults, giving nicknames on the basis of racial, national, ethnic, religious characteristics), and also provocation of the interlocutor to commit the specified actions;
2.3.4. Propaganda or demonstration of Nazi emblems, symbols, abbreviations or designations, names and surnames of Nazi activists;
2.3.5. Publication of the information that negates historical events;
2.3.6. Publication of the information in which one may see the elements of calling for violence, war, terrorism, overthrow of power; extremist activity and/or mass disturbances;
2.3.7. Publication of information about political organizations (political leaders) that committed political crimes or crimes against humankind, terrorist acts, or otherwise violated the international laws;
2.3.8. Publication of the information that contains political solicitation, political advertisement, election propaganda of any kind;
2.3.9. Discussion of present-day political issues as provocative conflicts;
2.3.10. Any form of discrimination by gender, age, religion or other characteristics;
2.3.11. Threats in any form related to Users, Administration or third persons;
2.3.12. Publication of information containing methods of committing suicide, calls to commit suicide, violence, or other actions that pose a threat to life or health, descriptions of dangerous fighting techniques, stunts, methods of weapons production, description of body modification methods;
2.3.13. Publication of the information that describes, instigates or justifies unlawful or antisocial behavior, crime, violence, mutilation, psychic or physical cruelty to people, animals, inflicting damage on other’s property;
2.3.14. Publication of the information that causes fear, horror or panic in children, including pictures or descriptions of death, diseases, suicide, accidents, emergencies or disasters and (or) their consequences, other information that may damage health or development of minors;
2.3.15. Publication of the information about a minor that suffered as a result of unlawful actions (omissions);
2.3.16. Publication of information that contains direct or indirect propaganda, calls to consume alcoholic and alcohol-containing drinks, beer, tobacco products, smoking accessories, drugs, toxic, psychotropic and/or intoxicating substances, their precursors, contains information about the places and methods of their production, acquisition, cultivation and use;
2.3.17. Publication of the information that can raise the desire to participate in gambling games, prostitution, vagrancy or beggary;
2.3.18. Any use of intellectual property objects (software, art, video and other objects or their parts, trademarks, etc.), or other materials without the right holder’s permission; posting links to pirated content; deletion or change of the information on intellectual property rights, in particular links to the right holders, authors and other confirmation of intellectual property rights;
2.3.19. Publication of any advertising materials or information without the Administration’s approval;
2.3.20. Publication of information that may cause to harm/losses for Users or the Administration;
2.3.21. Unconstructive criticism of the Game and/or its authors, the Owner;
2.3.22. Express or implicit public discussion of the Administration or moderators of the Game;
2.2.23. Provision of false or fictitious information, documents or evidence. The Administration warns User about the criminal and other responsibility for such activities;
2.3.24. Commission or instigation (provocation) to the actions (inaction) that are prohibited by these Game Rules, the Agreement and/or applicable law.
3. It is prohibited to start topics and/or create messages in game chats and/or on the Forum that:
3.1. Reproduce already existing topics or messages, as well as the topics that have recently been discussed and/or the answers to which are available in the information sections (the Game Rules, FAQ, Plans, etc.). Do not forget to use the Search to find answers to your questions. Be attentive and make sure you look through the existing topics before making a new one.
3.2. Do not correspond to the theme of the section/category;
3.3. Contain CAPS LOCK or A LOT OF CaPITAL LeTTERS in the title and/or content of the topic or message;
3.4. Have irrelevant or repeated symbols, characters, emoticons, messages in the title and/or description of the topic or message that complicate understanding of the topic or section or do not have any meaning (Flood), for example == – My topic – ==;
3.5. Contain text with font size more than 24;
3.6. Lack information and do not reflect a sense of the matter in the title or description of the topic;
3.7. Quote too large texts of previous messages and/or images without any special necessity (overquoting);
3.8. Continue to discuss the topics that were closed or deleted by the Administration (necroposting);
3.9. Have a character of a personal appeal to the Forum or game chats participants. For personal communication please use Private Messages. Personal discussions are allowed in parallel with solving issues.
3.10. Contain spam, that is, distribute the information which the addressee did not request, showed no interest in receiving and/or gave no consent to receiving;
3.11. Flame (“arguing for the sake of arguing”, an exchange of messages which is just a war of words that often bears no relation to the original cause of the dispute);
3.12. Contain trolling (incitement of community participants to the actions having adverse effects and conflicts for them);
3.13. Aimed at provocation of other Users, the Administration, moderators, as well as obstructing communication at the Forum or game chats;
3.14. Contain referral links, “cheat codes” (addscore, Buy_krictals_in_the_panzer);
3.15. Contain other information or violations that are prohibited by these Game Rules, the Agreement and/or applicable laws.
3.16. For the mentioned violations the Administration shall be entitled, upon its own discretion, to apply to the User restrictions in the form of permanent or temporary Account blocking or temporary or permanent restriction of access to game chats and Forum (ban).
3.17. The Administration shall be entitled, upon its own discretion, to delete any information or message; delete/move the topic created in the wrong Forum’s section, without notification.
3.18. Private messages are intended for User’s personal communication in game services and on the Forum. While processing complaints about violation of the Game Rules, the Administration shall not consider complaints about private messages. User may stop receiving private messages from another user by adding him/her to the Black List in the appropriate section of the User’s profile on the Forum.
4. Application of restrictions to the User
4.1. If User violates these Game Rules, the Administration shall be entitled to apply the restrictions stipulated in the relevant section of the Game Rules to this User.
4.2. Types of restrictions:
4.2.1. Permanent or temporary Account blocking — blocking (limitation) of access to the Game.
4.2.2. Cutdown of all the User’s virtual values in the Game (garage, crystals, game statistics) by 10% to 100% or setting the Account to zero.
4.2.3. Temporary or permanent restriction of the User’s access to game chats and Forum (ban) — restriction of the possibility to leave messages in chats and on the Forum.
4.2.4. Deletion or change without notice of any information or messages posted in any part of the Game or game services; transfer of the Forum’s topics to another section or deletion of topics.
4.3. These restrictions may be applied to any Account of the User that violates these Game Rules.
4.4. The Administration shall be entitled, upon its own discretion, to apply one or several restrictions simultaneously to the User, or give a warning.
4.5. When choosing restrictions, the Administration considers the type and number of violations, as well as previous violations of these Game Rules by the User.
4.6. As it is not always possible to precisely identify the particular violations of the Game Rules, the final decision always remains with the Administration.
4.7. Violation of these Game Rules means that the User may be immediately, without any prior notice, denied game services provision or such services may be restricted in full or in part.
4.8. If User violates the Game Rules several times or in an integrated manner, the Administration shall be entitled, upon its own discretion, to repeat the restrictions applied to the User.
4.9. The Administration shall in no way responsible for any loss or damage, direct or indirect, that User or a third party might have suffered as a result of the User’s use or the third party’s use of the Internet Site, the Game and /or the Online Facilities including but not limited to damages caused by inability to use the Game and the Online Facilities, or caused by application by the Administration of restrictions to the User, direct or indirect damages arising out of third party actions, including other users of the Game, lack of access to internet, theft, destruction of Materials, loss of information related to User’s Account and any harm to User’s honour, dignity and business reputation arising in connection to the Game.
5. Moderators
5.1. Moderators are the Administration’s assistants and are selected by the Administration among Users.
5.2. A moderator is a person acting on behalf and in the interests of the Administration. Moderators shall maintain and control the order in the Game and game services, as well as on the Forum and game chats.
5.3. Moderator shall be entitled to apply temporary or permanent restriction of access to game chats and Forum (ban) to User in the event of violation of these Game Rules by the User.
5.4. A moderator shall be honest and objective in making decisions, and shall also comply with the provisions of these Game Rules and the Agreement, be polite to Users, perform his/her duties efficiently and regularly.
5.5. It is strictly prohibited for the moderator to abuse his/her powers. All moderators’ actions are logged. If one of the moderators does not justify the reposed confidence, he/she will be dismissed without discussions or warnings by the internal decision of the Administration.
5.6. The activity of moderators is performed on a voluntary basis. User shall not be entitled to commit a moderator to apply any restriction.
6. Complaints and Appeals
6.1. User has the right to report violations of the Game Rules by creating a new forum topic in Violators section. It is necessary to specify the nature of violation clearly in the new topic and attach a chat screenshot or a video which clearly shows the violation.
6.2. User may send any questions, comments or complaints regarding these Game Rules to help@tankionline.com. The Administration will make every effort to consider such requests as soon as possible.
6.3. When sending a complaint, the User shall describe the nature of the situation in as much detail and as clearly as possible and attach facts of evidence, screenshots, etc. Complaints about groundless restrictions are considered solely for the purpose of internal evaluation of work of the Administration and the moderator. Decisions on the application of restrictions are not subject to revision.
6.4. If the User starts correspondence with the Administration or provides a report about problems with the Game or game services, the Administration shall be entitled to store all such correspondence.
7. Other provisions
7.1. The Administration manages the Game and applies these Game Rules upon its sole discretion, but takes into account the community’s opinion.
7.2. These Game Rules may be changed by the Administration without any prior notice. User is obliged to check these Game Rules for changes at least once every seven days (i.e weekly). If such a check was not made within the specified period and the User continues to use the Game, the User is considered to have read and agreed with the amended version of these Game Rules.
7.3. The Administration pursues “zero tolerance” policy to cheating and fraud. If, in the Administration’s opinion, the User cheated or tried to cheat the Administration or another User, or provided false or fictitious information, documents, evidence and otherwise violated the applicable laws, the Administration reserves the right to block the User’s Account and transfer such information upon its own discretion (along with the User’s personal data) to any third party and/or law enforcement authorities if the Administration deems it necessary.
7.4. The Administration may issue other provisions and restrictions in the Cybersport Rules, the rules of competitions, tournaments, and championships. At the same time, these Game Rules are an integral part of other rules adopted by the Administration.

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