The game doesn’t load

Gray screen

1. Stop all downloads. Do not forget to close all torrent clients.
2. Add http://tankionline.com to the list of exclusions of your browser and firewall or temporarily disable them.
3. Clean Flash Shared Objects.
4. Clear your browser’s cache.

Сonnection closed

Сonnection closed

1. If this error occurs regularly, then change your password and e-mail address. It is possible that someone else is logging into your account.
2. Clean Flash Shared Objects.
3. Try using another browser. Browsers can be downloaded from official sites – Chrome, Firefox, Opera и Internet Explorer.
4. Update your Flash Player plugin.
5. Perhaps your internet connection is too slow. Try to reset your Internet connection (turn your router off and on again), and stop all downloads.
6. Try playing using the Stand Alone Flash Player.

Сonnection failed

1. Clean Flash Shared Objects.
2.  Check your router settings (closed ports), perhaps ports 5221, 5222, 5190 are blocked
You need to open one of these ports. It can be done by your system administrator or support of your Internet Service Provider (ISP).
3.  It is also possible the error is caused by a problem with your internet connection. Try to enter the game later.

Error 2048

If the error occurs continuously and you cannot enter the game:
1. Reset your router, then restart your computer.
2. Clean Flash Shared Objects.
If the problem occurs occasionally, most likely this is happening due to the instability of your internet connection.